Terms of Service
1. General Statements
1.1. Genealogia Polonica is dedicated to researching and conducting professional family history research services. Before using our website at genealogiapolonica.com, genealogiapolonica.de or genealogiapolonica.pl (hereafter, the “Website”) or enlisting the services of Genealogia Polonica, please review the following terms and conditions, which define your rights and benefits as a user of the Genealogia Polonica Website and Services (as defined below).
1.2. Genealogia Polonica belongs to Genealogia Polonica E. Karpińska, R. Michalak Spółka jawna, ul. Dworskie Ogrody 58/10, 35-214 Rzeszów.
1.3. Most Content provided by Genealogia Polonica is copyrighted by or licensed to Genealogia Polonica, Genealogia Polonica E. Karpińska, R. Michalak Spółka jawna, its agents or third party providers, and may be used only in accordance with the limited use license below.
1.4. These Terms apply to all users of the Website or the Services on or after April 1st, 2022.
2. Limited Use License
2.1. Any research report that is sent to you is a copyrighted material.
2.2. You are licensed to use the Content only for personal use. The republishing of whole or significant portions of any Content or Services produced by Genealogia Polonica is prohibited.
2.3. Genealogia Polonica holds no claim to copyrights for the copies of original records and other photocopied documents taken from books or other scripts. Therefore, you can copy these materials in accordance with the current copyright laws.
3. General Terms
3.1. You must be 18 years or older to request or order our Services.
3.3. Once we have received a research request from you, someone from our team will reach out to you to discuss your research needs and collect additional information from you.
3.3. Sometimes we may ask for a signed Authorisation form before we will begin providing Services.
3.4. To conduct some of the Services, especially those that need accessing documents younger than 100 years, we may ask for an original piece of signed Authorisation that you’ll have to send to us via traditional mail, as well as a complete set of documents proving your relation to the researched person.
4. General Rules for Orders and Services
4.1. The fee that you pay for our Services is for our expert time and attention.
4.2. Most research results will be delivered with photos, but sometimes due to local archives regulations taking photos might not be possible. You will be informed about that before purchasing the research.
4.3. Although Genealogia Polonica makes basic research before the payment to ensure the research is possible, it doesn’t guarantee that the research will bear any result. In such a case the money isn’t returned.
4.4. Unless otherwise specified, research steps are most often completed in up to 6 months from payment (all plans but the Platinum one) or order (Platinum Plan). In case of a delay extending the 6 month period, we will notify you.
5. Detailed Rules for Orders & Services
5.1. Gold Plan
5.1.1. Placing an order entitle you for a 3-hour free analysis, after which you will receive information on whether we are able to conduct your research or not.
5.1.2. In some rare and complex cases it is possible that the analysis will require more than 3 hours. You will be then asked whether you want to cancel your order or continue the analysis. If you decide to continue, you will be billed for further analysis according to Genealogia Polonica’s current price list.
5.1.3. If you purchase a Gold Plan we bill hourly. The package of hours is chosen and paid in advance, according to your needs and with regard to points 5.1.5. and 5.1.6. of Genealogia Polonica Terms of Service.
5.1.4. The hourly rate doesn’t include fees for photos, translations, journey costs, and other costs Genealogia Polonica will have to spend to complete the order.
5.1.5. For a family history genealogical research 6 hours is a minimum order. With family history-focused research you receive document photos, scans, or excerpts, and their analysis combined into an exhaustive report.
5.1.6. For official matters research (e.g. inheritance, Polish citizenship, or similar) a 4 hours order is a minimum. With this type of research, you receive documents ordered.
5.2. Platinum Plan
5.2.1. If you purchase a Platinum Plan there is no initial payment required. You will be billed after the research and before receiving the results.
5.2.2. You will be billed for each new person Genealogia Polonica will find for your family tree. There are no other costs like photos, journey, and other costs Genealogia Polonica will spend to complete the order. However, you will be billed additionally if you order another Service together with the Platinum Order, e.g. translations.
5.2.3. New persons in Platinum Plan are qualified and therefore charged as follows:
a) ancestors are: parents,
b) relatives and in-laws are: siblings, half-siblings, step-parents, siblings’ spouses in 0 and -1 generation,
c) you may decide to order also siblings’ spouses in further generations and they will be qualified as in point b).
5.2.4. New person is billed and added to the tree at the moment we find his or her first and last name, no matter the type of document or material that states it and regardless the facts that will be discovered later, including that it may turn out the name that was different in fact.
5.3. Priority Service
5.3.1. Priority Service can only be performed at Client’s demand and after Genealogist’s approval.
5.3.2. Priority Service does not guarantee any specific date of results delivery, therefore the fee is non-refundable. However, Genealogia Polonica will use all available methods to fulfill the order as soon as possible.
5.3.3. By choosing a Priority Service, Clients based in European Union renounce the law to cancel their order within 14 days from placing it (see 7.2.).
5.3.4. Priority Service is billed 130% regular price.
5.4. Polish Citizenship Service
5.4.1. Polish Citizenship Service consists of a procedure formally and officially called Confirmation of Polish Citizenship.
5.4.2. To purchase the Polish Citizenship Service Client must be positively qualified.
5.4.3. Service is paid in two instances.
5.4.4. First instance is being paid for collecting the documents from Poland (including up to 24 hours research, journey costs, stamp duties and access costs) and preparing the list of documents Client has to deliver on his own.
18.104.22.168. Any fees and costs related to completing the documents from countries other than Poland are being paid by Client (e.g. stamp duties, apostilles etc.).
22.214.171.124. If Client already has all or most of the needed documents, the fee can be discounted.
5.4.5. Second instance is being paid for preparing and placing Client’s Polish citizenship application (including sworn translations, stamp duties etc.).
126.96.36.199. In case of refusal of claiming Polish citizenship for Client, the application can be updated or the second instance payment can be refunded upon Client’s request.
188.8.131.52. Upon the Client’s request Genealogia Polonica will refund the second instance payment reduced by the costs Genealogia Polonica used.
184.108.40.206. Return will be issued within 30 days from claiming.
5.4.6. For a group order, when applying persons are siblings or parents and children, the 2nd person gains 20% discount, 3rd person gains 30% discount and next persons gain 50% discount on both instances. All applications must go together at the same time.
5.4.7. For a group order, when applying persons are relatives proving their Polish citizenship with the same common ancestor, but they do not qualify to point 5.Y, the 2nd person gains 5% discount, 3rd person gains 10% discount and next persons gain 15% discount on both instances. All applications must go together in the same time.
5.4.8. For inviting other persons to place their Polish Citizenship order, Client can get 5% discount for each affiliate order gaining up to 30% discount total. This doesn’t apply to past payments.
5.4.9. Points from 5.4.1. to 5.4.8. describe the service performed by Genealogia Polonica.
5.4.10. It is possible that Client’s Polish Citizenship order will be carried out by another entity and this is a default option from Oct 29th, 2020 on.
6. Other Types of Services
6.1. Other types of Services will be conducted and billed in accordance to specific rules that are described on the Website or will be presented as a personal offer via e-mail message.
7. Cancellation Policy
7.1. In order to cancel the Services you ordered, you must email us at [email protected] If you cancel the Services, the up-to-date research will be summarized and settled and the remaining funds will be returned. The order for the first 4 hours of research is non-refundable.
7.2. If you are based in the European Union, there is a 14-day period when you may, without giving any reason, terminate your order and we will refund any amounts paid by you.
8. Final Statements
8.1. Any action to enforce the Terms of Service shall be brought in the courts located according to Genealogia Polonica’s residence.
8.2. Should you have any questions regarding our Terms of Service, please contact us at [email protected]