Terms of Service

1. General Statements

1.1. Genealogia Polonica is dedicated to researching and conducting professional family history research services. Before using our website at genealogiapolonica.com, genealogiapolonica.de or genealogiapolonica.pl (hereafter, the “Website”) or enlisting the services of Genealogia Polonica, please review the following terms and conditions, which define your rights and benefits as a user of the Genealogia Polonica Website and Services (as defined below).

1.2. Genealogia Polonica belongs to Genealogia Polonica E. Karpińska, R. Michalak Spółka jawna, ul. Dworskie Ogrody 58/10, 35-214 Rzeszów.

1.3. Most Content provided by Genealogia Polonica is copyrighted by or licensed to Genealogia Polonica, Genealogia Polonica E. Karpińska, R. Michalak Spółka jawna, its agents or third party providers, and may be used only in accordance with the limited use license below.

1.4. These Terms apply to all users of the Website or the Services on or after April 1st, 2022.

2. Limited Use License

2.1. Any research report that is sent to you is a copyrighted material.

2.2. You are licensed to use the Content only for personal use. The republishing of whole or significant portions of any Content or Services produced by Genealogia Polonica is prohibited.

2.3. Genealogia Polonica holds no claim to copyrights for the copies of original records and other photocopied documents taken from books or other scripts. Therefore, you can copy these materials in accordance with the current copyright laws.

3. General Terms

3.1. You must be 18 years or older to request or order our Services.

3.2. If you are interested in purchasing our Services, please provide a complete research request to Genealogia Polonica online at genealogiapolonica.com, genealogiapolonica.de or genealogiapolonica.pl according to your needs. By placing an order you must accept Genealogia Polonica’s Terms of Service and Privacy Policy.

3.3. Once we have received a research request from you, someone from our team will reach out to you to discuss your research needs and collect additional information from you.

3.3. Sometimes we may ask for a signed Authorisation form before we will begin providing Services.

3.4. To conduct some of the Services, especially those that need accessing documents younger than 100 years, we may ask for an original piece of signed Authorisation that you’ll have to send to us via traditional mail, as well as a complete set of documents proving your relation to the researched person.

4. General Rules for Orders and Services

4.1. The fee that you pay for our Services is for our expert time and knowledge.

4.2. Most research results will be delivered with photos, but sometimes due to local archives regulations taking photos might not be possible. You will be informed about that before purchasing the research.

4.3. Although Genealogia Polonica makes basic research before the payment to ensure the research is possible, it doesn’t guarantee that the research will bear any result. In such a case the money isn’t returned.

4.4. Unless otherwise specified, research steps are most often completed in up to 6 months from payment (all plans but the Platinum one) or order (Platinum Plan). In case of a delay extending the 6 month period, we will notify you.

5. Detailed Rules for Orders & Services

5.1. Gold Plan

5.1.1. Placing an order entitle you for a 3-hour free analysis, after which you will receive information on whether we are able to conduct your research or not.

5.1.2. In some rare and complex cases it is possible that the analysis will require more than 3 hours. You will be then asked whether you want to cancel your order or continue the analysis. If you decide to continue, you will be billed for further analysis according to Genealogia Polonica’s current price list.

5.1.3. The cost of research doesn’t include special fees for Archives in other countries, translations, journey cost, and other costs Genealogia Polonica will have to spend to complete the order.

5.1.4. For a family history genealogical research 470$ is a minimum order. It can be divided in 2 half 240$ each. With family history-focused research you receive document photos, scans, or excerpts, and their analysis combined into an exhaustive report.

5.1.5 The research report and materials, photos etc. are sent only after the second half of the payment has been paid, if you choose this payment type.

5.1.6. For official matters research (e.g. inheritance, Polish citizenship, or similar) a 540$ order is a minimum. With this type of research, you receive documents you ordered after completing all formalities.

5.3. Priority Service

5.3.1. Priority Service can only be performed at Client’s demand and after Genealogist’s approval.

5.3.2. Priority Service does not guarantee any specific date of results delivery, therefore the fee is non-refundable. However, Genealogia Polonica will use all available methods to fulfill the order as soon as possible.

5.3.3. By choosing a Priority Service, Clients based in European Union renounce the law to cancel their order within 14 days from placing it (see 7.2.).

5.3.4. Priority Service is billed 130% regular price.

5.4. Polish Citizenship Service

5.4.1. Polish Citizenship Service consists of a procedure formally and officially called Confirmation of Polish Citizenship.

5.4.2. To purchase the Polish Citizenship Service Client must be qualified and have a complete set of documents needed to attach them to the application.

5.4.3. Service is paid in two installments. Each Installment cost 810$ – the client bears the translation costs, which depend on the total number of documents

5.4.4. Any fees and costs related to completing the documents from countries other than Poland are being paid by Client (e.g. stamp duties, apostilles etc.).

5.4.5. For a group order, when applying persons are siblings or parents and children, the cost for each additional person is 490$. All applications must go together at the same time.

5.4.6. Genealogia Polonica is not responsible for a positive or negative decision, as it is the Office’s responsibility. In the event of a negative decision, further steps may be proposed.

5.4.7 The cost of Citizenship Service fee is non-refundable.

5.4.8 The application for confirmation of Polish citizenship is submitted to the appropriate Voivodeship Office only after the entire fee has been paid.

6. Other Types of Services

6.1. Other types of Services will be conducted and billed in accordance to specific rules that are described on the Website or will be presented as a personal offer via e-mail message.

7. Cancellation Policy

7.1. In order to cancel the Services you ordered, you must email us at eliza@genealogiapolonica.com. If you cancel the Services, the up-to-date research will be summarized and settled and the remaining funds will be returned. The order for the first 4 hours of research is non-refundable.

7.2. If you are based in the European Union, there is a 14-day period when you may, without giving any reason, terminate your order and we will refund any amounts paid by you.

8. Final Statements

8.1. Any action to enforce the Terms of Service shall be brought in the courts located according to Genealogia Polonica’s residence.

8.2. Should you have any questions regarding our Terms of Service, please contact us at eliza@genealogiapolonica.com.