Got questions?

How much will I pay for my family research?

It is impossible to tell the cost without any details. The cost of each research depends on many parameters, e.g.: what year is the starting point of the research, how big your ancestors’ place of birth was (a small village or a large town with many parishes to search through), are the documents available in digital version at the archive or do we need to travel to the proper archive and how far it is, what are the archive’s fees, etc. 

All cost calculations are made for the current step of the research only and you can decide if you accept them or not. We will not be able to tell the full cost of research for the whole branch of the family tree, because we cannot be sure that the research will not take us somewhere else in the next step. It may be that your next ancestor came from a different village, town, or even country.

Please send us some basic details such as the year and place of birth, so that we can tell you whether the research is possible and what would be the cost of the first step.

What information should I give you to start?

The more detailed information we get, the faster and more detailed results we can provide. The most basic information we need is the name (incl. maiden name in case of a woman), date of birth, and place of birth of your ancestor. Any of this information missing may mean that we would need more time or even cause problems with starting the research, though it doesn’t mean the research is not possible!

Additionally, it would be very helpful if you know the names of siblings, parents, or other family members. Also, any documents will be of great value. If you lack this information and know very little about your ancestor, simply write what you know. We know some tricks to find out the necessary information in most cases!

How long will I wait for the first results?

This depends on where the documents are stored and usually ranges from several weeks to several months. In most of our studies, we provide the first results within a month of payment. Before ordering, please read our Terms of Service.

Do you provide photos of the documents you find?

In most cases – yes, we do. There are though a few archives in Poland where taking photos is strictly forbidden. In such cases, you will be informed in advance of your research that we will not be able to provide photos.

What documents should I bring to you?

If we’ll have to search for documents younger than ca. 80-100 years old, we will ask you to sign an authorization form including information like your ID, passport or driving license no. and documents proving your relation to the person you ask us to find.

What does the negative result of research mean to me?

It happens rarely, but sometimes we are not able to find your family in a certain place. In most cases, it happens when the starting point data were not enough or there is more than one place of the same name. In such situations, there are usually two or three places we take into consideration. When we find nothing in one of these places, it means that research in another place is necessary. We always search from the most probable to least probable places or according to your wish.

What do you offer apart from family research?

Please find our full offer here. Apart from that, we’re open to your needs and suggestions. Just tell us what you need and we will see what can be done.

Are you able to find the headstones of my family members?

We do search for headstones. We take photos and can also clean the grave and decorate it with flowers and candles. Click here to get more details.

Do you search for living relatives?

Yes, of course.

What locations do you specialize in?

We search in all areas of Poland and the former Kingdom of Poland, that is Poland, Ukraine, Belarus, and Lithuania.

What are the available payment methods?

To simplify payments as much as possible, we have created the Payment Platform. There you can easily add the service you are interested in and then pay using Visa, Mastercard or Apple/Google pay. Alternatively we can send a PayPal invoice, you just click and it’s done! You don’t even need a PayPal account. Simply a credit card will be enough to pay. If you don’t want to use PayPal for your payment, you can always transfer money via bank transfer. Ask your leading genealogist for details. Please note we don’t accept cash or any methods using cash, such as Western Union or similar.

In which currency will I be charged?

Our prices are in US dollars for worldwide. On special request, we can accept payment in another currency by converting the exchange rate.

Let us take you on a journey into the past